Return Policy

At Trends-Souq, your satisfaction is our priority. We understand that sometimes a trending product might not be exactly what you expected once it arrives at your door in Sharjah, Dubai, or elsewhere in the UAE.

Our return and refund policy is designed to be fair, transparent, and built on the trust we share with our community.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags attached.

  • The item must be in its original, undamaged packaging.

  • You must provide the receipt or proof of purchase from trends-souq.com.

2. Return Timeframe

We offer a 7-day return window. You have [7 DAYS] from the date you received your item to request a return. Requests made after this period will unfortunately not be accepted.

3. Refund Process and Timing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, the refund will be automatically processed back to your original payment method.

  • Timing: Please remember it can take [REFUND PROCESSING TIME, e.g., 5-7 business days] for your bank or credit card company to process and post the refund.

4. Damaged or Defective Products

Since we curate high-tech and trending items, we take quality seriously.

  • Please inspect your order upon reception.

  • If the item is defective, damaged, or if you receive the wrong item, contact us immediately at  care@trends-souq.com.

  • Reports of damage must be made within  48 hours of delivery to ensure we can resolve the issue with our logistics partners.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures the trending product you want doesn't sell out while your return is in transit.

6. Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons:

  • Personal care goods (such as beauty products or wearable health tech).

  • Customized or personalized orders.

  • Items purchased on "Final Sale" or using specific promotional clearance codes.

  • Gift cards.

7. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning items unless the return is due to a mistake on our part (damaged or incorrect item).

  • Non-Refundable: Shipping costs from the original purchase are non-refundable.

How to Start a Return

To start a return, you can contact us at Care@trends-souq.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.