Privacy Policy

Privacy Policy for [Trends-Souq]

Effective Date: [February 9, 2026]

At Trends-Souq (accessible via trends-souq.com), we are committed to protecting the privacy and security of our customers in the UAE and beyond. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021.

1. Information We Collect

We collect information that allows us to provide a seamless shopping experience:

  • Contact & Delivery Details: Your name, email address, phone number, and shipping address (e.g., in Sharjah, Dubai, or other emirates).

  • Transaction Data: Details about the products you purchase and the total amount paid.

  • Technical Data: Your IP address, browser type, and device information used to access our store.

  • Payment Information: We do not store credit card details on our servers. All payments are processed securely through our authorized partners (e.g., Wio Business or Stripe UAE).

2. How We Use Your Information

We use your data for the following lawful purposes:

  • Order Fulfillment: To process and deliver your orders from our global suppliers (like CJ Dropshipping) to your doorstep.

  • Customer Support: To respond to inquiries sent to Care@trends-souq.com.

  • Marketing (With Consent): To send you updates on viral trends and exclusive offers via the email you provided.

  • Security: To prevent fraudulent transactions and protect our store and customers.

3. Cookies and Tracking

We use cookies to enhance your experience:

  • Essential Cookies: Required for the shopping cart and secure login to function.

  • Analytics Cookies: To understand how users interact with our store so we can improve the layout and product selection.

  • You can manage cookie preferences through your browser settings, though some features of trends-souq.com may not function correctly without them.

4. Third-Party Services

We may share your data with trusted third parties to facilitate our business:

  • E-commerce Platform: Our store is hosted on Shopify, which manages your data according to high global standards.

  • Fulfillment Partners: Your name and address are shared with suppliers and courier services (e.g., CJPacket UAE) for delivery.

  • Payment Processors: Securely handling your financial transactions.

  • Legal Compliance: We may disclose data if required by UAE authorities or to comply with a legal obligation.

5. Data Security

We implement robust technical and organizational measures, including encryption and secure servers, to protect your data from unauthorized access or disclosure. As we utilize global dropshipping partners, your data may be transferred or stored outside the UAE; we ensure these transfers comply with UAE PDPL cross-border transfer requirements.

6. Your Rights Under UAE Law

In accordance with the UAE Data Protection Law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we update or correct any inaccurate information.

  • Deletion: Request the deletion of your data, subject to local tax and commercial record-keeping laws.

  • Withdrawal of Consent: Opt-out of marketing communications at any time.

7. Contact Information

For any questions regarding this policy or to exercise your data rights, please contact us:

Trends-Souq Email: care@trends-souq.com Business Address: Abu Dhabi              Phone: +971503167705